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CertainTeed’s SureStart PLUS 5-STAR Warranty enhances the standard coverage by providing extended protection against manufacturing defects, workmanship errors, and more. For Long Island homeowners considering a roof replacement, understanding the SureStart PLUS 5-STAR Warranty can help make an informed decision.
County Roofing Systems is a certified CertainTeed SELECT ShingleMaster. We’ve met the most stringent requirements in the roofing industry. ShingleMaster roofing contractors are among the top 1% of all contractors in the industry. And only a CertainTeed SELECT ShingleMaster can offer you the SureStart PLUS 5-STAR Warranty.
Your roof is one of the most critical components of your home. It protects you and your family from the elements. In Long Island, where weather conditions can be harsh and unpredictable, investing in a high-quality roof is essential. Equally important is the warranty that backs your roofing system. A strong warranty not only safeguards your investment but also provides peace of mind knowing that you’re covered in case of unforeseen issues.
Paying a bit more for a new roof can save you money in the long term. Ethical residential roofing companies use quality roofing products that will handle the New York metro area’s challenging weather conditions. They also stand behind their work with warranties, so you know they will handle any issues that might arise.
Read on to learn more about how you can get the peace of mind that comes with the best warranty in the roofing industry.
Certainteed’s SureStart™ protection provides the best coverage you can get on your new roof. For manufacturing defects, SureStart PLUS 5-Star Protection covers 100% of material and labor costs for up to 50 years!
When you read the warranty coverage for other roof material manufacturers, you’ll find that they will only cover defects that cause leaks. CertainTeed simply warrants that its roofing shingles are free from manufacturing defects. And CertainTeed covers the costs of material, labor, tear-off, and disposal. Other manufacturers will simply replace the shingles and leave you footing the bill for the work.
SureStart PLUS 5-Star protection also covers contractor defects for up to 25 years! That’s the best coverage you can get for your roof. And if you sell your house within 15 years of the date of installation, your SureStart PLUS 5-STAR Warranty is fully transferable.
This is great coverage from a great roofing company. But to get that coverage, your new roof must meet certain requirements.
The first requirement is the use of CertainTeed roofing products. The SureStart PLUS 5-STAR Warranty applies when your roof is built using an Integrity Roof System, which includes a combination of CertainTeed shingles and specific accessory products. Using the complete Integrity Roof System ensures optimal performance and qualifies you for the enhanced warranty.
1. Waterproofing Underlayment
We apply self-adhering underlayment at the vulnerable areas of the roof. This protects your home from wind-driven rain and from Long Island ice dams.
2. Water-Resistant Underlayment
For extra protection, we add a second protection layer that provides an additional barrier against leaks. This helps you avoid ceiling stains, attic mildew, and other issues.
3. Starter Shingles
High winds can drive rain under the shingles at overhangs, house eaves, and roof edges. Starter shingles at the edges help to avoid wind uplift and save your roof deck from water damage.
4. Shingles
County Roofing’s roofing experts install your CertainTeed shingles to spec. CertainTeed shingles are the most impact-resistant and fire-resistant shingles on the market.
5. Hip & Ridge Caps
We install hip and ridge caps for more than just roof design and style. Hip and ridge caps help protect your roof from wind damage during a squall or nor’easter.
6. Ventilation
Ventilation issues are behind many of the roof problems we see. A vented roof keeps your attic cooler in the summer and drier in the winter. It also helps prevent attic mold and mildew issues.
The second requirement is that the roof must be installed by a CertainTeed-certified contractor. Certification guarantees that the contractor has undergone rigorous training and adheres to CertainTeed’s high installation standards.
A contractor with SELECT ShingleMaster™ status has demonstrated extensive knowledge of shingle installation and best roofing practices. They have completed the CertainTeed education program and can offer you better craftsmanship and expertise. Only SELECT ShingleMasters can offer the highest levels of the SureStart PLUS Warranty, providing you with maximum coverage.
Training is just one part of being a SELECT ShingleMaster. Your contractor must also show sustained excellence in several other areas. Not only do you get access to the SureStart PLUS 5-Star Warranty. You also get assurance that your roofer has proven to provide exceptional service in all different areas.
All supervisors and at least 50% of the company’s installers must have earned Master Shingle Applicator (MSA) certification. MSAs have proven their knowledge of the CertainTeed Shingle Applicator’s Manual.
In addition, one or more company employees have passed the Shingle Quality Specialist test. This test not only measures their knowledge of CertainTeed roofing installations. It also measures their skill at providing great customer service.
SELECT ShingleMaster contractors must carry worker’s compensation and liability insurance. This is important for both worker and customer protection. If an employee gets injured on the job and your contractor doesn’t have insurance, you could be billed for medical expenses. The money you save by taking the lowest bid can wind up costing you a lot more in the long run.
Only contractors with a proven track record can qualify for the SELECT ShingleMaster certification. The company must have been in business for at least 5 years or held another CertainTeed credential for at least one year. We had no trouble clearing this hurdle at County Roofing. We have over 3 decades of experience in Nassau County, Suffolk County, and throughout the NYC metro area.
CertainTeed takes customer protection seriously. All SELECT ShingleMasters must abide by a stringent code of ethics. We must comply with all applicable laws and standards of workmanship. We also must maintain the highest standards of customer service and business administration.
To ensure compliance, CertainTeed uses a Customer TrackRecord survey that measures customer satisfaction on SureStart PLUS roofing projects. Ratings measure communications skills, professionalism, timeliness, responsiveness, workmanship, and care put into the work. SELECT Shingle Masters must maintain a customer satisfaction rating of 4 or higher on that scale.
Choosing the SureStart PLUS Warranty offers several advantages that go beyond standard roofing warranties. Here’s what Long Island homeowners can expect:
The SureStart PLUS 5-Star Warranty provides you with 50 years of coverage for manufacturing defects on qualifying shingles, and 25 years of workmanship coverage against installation errors. This extended coverage ensures long-term protection and significant savings on potential repair costs.
The warranty provides 100% coverage (materials and labor) for repairs or replacements due to manufacturing defects or installation errors within the coverage period. This includes:
The ability to transfer the warranty adds an extra layer of value. A transferable warranty can be an attractive selling point, assuring potential buyers of the roof’s quality and the home’s overall integrity.
Perhaps the most significant benefit is the peace of mind that comes with knowing your investment is protected by one of the industry’s best warranties. With the SureStart PLUS Warranty, you can rest easy, knowing that CertainTeed stands behind its products and the workmanship of certified contractors.
The CertainTeed SureStart PLUS warranty is an enhanced warranty program that extends the standard coverage offered on CertainTeed roofing products. It provides comprehensive protection against manufacturing defects and includes additional benefits such as extended coverage periods and workmanship guarantees when installed by a CertainTeed-certified contractor.
While the standard warranty covers manufacturing defects for a specific period, the SureStart PLUS 5-STAR warranty extends this coverage to 50 years and adds 25 years of protection for workmanship when installed by a certified contractor. This means that both the materials and the installation are covered, offering homeowners more comprehensive protection and peace of mind.
Yes, the SureStart PLUS 5-STAR warranty is fully transferable one time to a new homeowner. This transfer must occur within the first ten years of the original installation. Transferring the warranty can enhance your home’s resale value by providing the new owner with continued protection.
The warranty covers any workmanship errors made during the installation by a CertainTeed-certified contractor. This includes repairing or replacing defective materials and addressing issues directly related to the installation process, ensuring your roof performs as intended.
Your CertainTeed-certified contractor will handle the registration process for you. After the roof installation is complete, the contractor will submit the necessary documentation to CertainTeed. You will then receive a warranty certificate detailing your coverage and its terms.
If you experience an issue covered by the SureStart PLUS 5-STAR warranty:
In over 3 decades of contracting work on Long Island, we’ve worked with many local home equity lenders. Give us a call and we can help you make your old house look like a brand new home.
